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Returns and Refunds Policy

1. Your Rights Under Jersey Consumer Law

Under Jersey consumer protection law, you are entitled to receive goods that are:
  • Of satisfactory quality
  • Fit for purpose
  • As described
If items are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with your statutory rights.

2. Change of Mind (Online & Distance Sales)

If you purchase goods online or remotely, you have the right to cancel your order for any reason within 14 days of receiving the goods.To be eligible for a return:
  • You must notify us within 14 days of delivery
  • Items must be returned within a further 14 days
  • Items must be unused, in original condition, and in original packaging
Refunds will be processed within 14 days of receiving the returned goods.Please note:
  • Delivery charges are non-refundable unless the item is faulty
  • You are responsible for return shipping costs unless the item is faulty or incorrect

3. Faulty or Damaged Goods

If your item arrives faulty or damaged:
  • Please notify us within 48 hours of delivery
  • We may request photos or further details
We will offer:
  • A repair
  • A replacement
  • Or a full refund (including delivery costs where applicable)

4. In-Store Purchases

For purchases made in-store, refunds or exchanges are offered at our discretion unless the item is faulty.

5. Non-Returnable & Special Order Items

Certain items cannot be returned or may be subject to charges:
  • Special order or bespoke items (items ordered specifically for you):
  • Are non-returnable, or
  • May be subject to significant restocking or cancellation charges in line with supplier terms
We will always inform you at the time of purchase if an item falls into this category.

6. Condition of Returned Goods

Returned items must:
  • Be unused and in resaleable condition
  • Include all packaging, manuals, and accessories
We reserve the right to:
  • Deduct a reasonable amount if items show signs of use or damage
  • Refuse returns that do not meet these conditions

7. How to Return an Item

To arrange a return, please contact us:
  • With your order number
  • A description of the item and reason for return
We will provide instructions on how to return your goods.

8. Refunds

Refunds will be issued:
  • To the original payment method
  • Within 14 days of receiving the returned goods or proof of return

9. Contact Us

If you have any questions about our returns policy, please contact us at: