Privacy Policy

Effective Date: 09/09/2024

At Ernie’s, we are committed to protecting your personal data and ensuring transparency in how we use your information. This privacy policy explains how we collect, use, store, and protect your personal information.

 

1. Information We Collect

We may collect the following information from you:

• Personal Identifiers: Name, email address, and phone number.
• Usage Data: Information about how you use our website or interact with us online.
• Purchase Information: Details of transactions you have made with us.
• Survey Responses: Feedback you provide in our surveys, which may include opinions and preferences.

 

2. How We Collect Your Data

We collect data in the following ways:

• Directly from You: When you fill out forms, complete surveys, or engage with us via our website or in-store.
• Automatically: Through website tracking technologies (such as cookies) that record information about your interaction with our website.

 

3. How We Use Your Data

We use your personal data for the following purposes:

• To Provide Services: To fulfill orders, deliver vouchers, and offer customer support.
• Marketing Communications: With your consent, we use your data to send promotional offers, updates, and newsletters.
• Improving Our Services: To analyse customer feedback and website usage to enhance the user experience.

 

4. How Long We Retain Your Data

We will keep your personal data only for as long as is necessary to fulfil the purposes outlined in this privacy policy or to comply with legal obligations.

 

 

5. Sharing Your Data with Third Parties

We may share your data with trusted third parties, including:

• Service Providers: Such as email marketing platforms (e.g., Mailchimp) to send newsletters and promotions.
• Analytics Services: To better understand website usage and improve our services.

We will never sell or rent your personal data to third parties.

 

 

6. Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data under certain conditions.
• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time.

 

7. How to Opt Out

If you wish to stop receiving marketing communications from us, you can:

• Click the “unsubscribe” link in any of our marketing emails.
• Contact us directly at [email protected] to request removal from our mailing list.

 

8. How We Protect Your Data

We use appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, or disclosure.

 

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we do, we will update the “Effective Date” at the top of this page. Any significant changes will be communicated to you via email or through notices on our website.

 

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Ernie’s
Email: [email protected]
Address: Cranwell, Rue De Bechet, St John JE3 4FT
Phone: 01534 482776

 

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